FREQUENTLY ASKED QUESTIONS

A.Shopping
  1. Where is the Country of Origin of Fusionier Watches?
  2. By using top quality components, all Fusionier watches are fabricated by our professional watch-makers in Hong Kong.

  3. Will I be charged import duty & tax on my fusionier.com purchase?
  4. US import duties & tax are assessed and added to the price of the Fusionier Watches themselves.

  5. Can I ship my order to an international location?
  6. At this moment, we are only able to take e-shop orders for delivery to addresses within the fifty U.S. states, and the District of Columbia. Please note that we do not ship to PO boxes, APO/FPO addresses or hotels.

  7. What shipping options are available?
  8. For safety and efficient reason, we only ship Fusionier products to customers by FedEx International Priority Service.

  9. How long will it take to receive my order?
  10. Your Fusionier products should be delivered in about five business days from the date of your order (except Saturdays, Sundays and holidays). Delivery may take longer if you have requested personalization, such as engraving or bracelet adjustment.

  11. Do I need to pay shipping cost separately?
  12. Delivery costs are assessed and added to the price of the Fusionier products themselves.

  13. Can I have my watch engraved?
  14. Engraving may be available on specific models.

    If you wish to have your applicable Fusionier product engraved, please check on the box on your shopping cart page or find on our website under the heading “Engrave Service”.

    Personalized engraved service charge is US$30 / product.

    Personalized Engraved Fusionier watches cannot be returned for exchange or refund!

  15. Are Fusionier watches equipped with adjustable bracelets?
  16. For those models indicated on the product details with an Easy-To-Adjust mechanism for length adjustment, you can easily adjust the watch with the tool provided and included in envelop of your pack box to suit your preference of either loosely or more closely fit on your wrist.

    Please just follow the demonstration video in the USB included in your pack box for the operation procedure.

    Other than above models, we provide bracelet adjustment service for you. Basically two size ranges will be provided. Please print a Wrist Sizer on our website under the Service page for details.

  17. How can I make return or exchange?
  18. In order to ensure your total satisfaction, Fusionier watches purchased on fusionier.com can be returned or exchanged within 5 days following receipt, in accordance with our Return and Exchange policy set in Conditions of Sale.

    Fusionier watches can only be returned in a new and unused state, in perfect condition, with all protective materials in place and in their original packaging.

    Personalized Engraved Fusionier watches cannot be returned for exchange or refund!

    All returns will be subject to strict Quality Control (QC) by Fusionier to ensure that the returned watches represent in its original and saleable condition. If the returned watches do not meet our Quality Check standards, we will refuse the return and the watch will be sent back to the customer. If the returned watch satisfies our Quality Control, we will proceed with the applicable refund or exchange. Please note that except for delivery of a defective product, initial FedEx shipping charges and the paid US import duty & tax will not be refunded to the customer.

    Before returning the watch, you will need to CONTACT US by email to obtain a Return Form that will be sent to you by email. This Return Form will include all necessary instruction including the address where you will need to ship back the watch.

    Click here for a full RETURN POLICY.

B.Care and repair
  1. How do I care for my Fusionier watch?
  2. General care recommendations are listed below for your reference.

    • Keep your watch away from any object that gives off a magnetic field, such as TVs, loud speakers,even the magnet of a handbag, as this may have an effect on the precision of your watch.
    • Avoid extreme temperatures and sudden temperature changes. (e.g., activities such as saunas , etc. )
    • Before cleaning your watch, make sure the crown is correctly pushed back. Wash your watch with mild soap and regularly rinsing it under fresh water.
    • After in contact with sea-water, make sure to rinse your watch in fresh water so as to neutralize the harmful effects of sea-water or chlorine.
    • The moving parts of your Fusionier watch ( crown, button, etc.) should not be operated under water. You should ensure the crown of your watch is always in the “off” position.
    • Your are recommended to have a regular Maintenance Service for the Water-Resistance check performed by Fusionier Service Center once 36 months have passed since the purchase date or once every year if your watch is worn during sporting activities or frequently comes into contact with water.

    Please read carefully the instruction saved in the USB that’s included in envelop of your pack box as it contains important information regarding the use and care of your Fusionier watch.

    You may also consult the Tips on Caring for Your Watches section for additional advices.

  3. What does the Fusionier’s Warranty cover?
  4. The Fusionier’s Warranty covers during the 24-month period following the purchase, any piece that has a manufacturing defect, confirmed by our technical services, will be repaired or replaced free of charge.

    More than 24 months after the date of purchase, the labor involved and the replacement of parts in all repairs will be invoiced to you,. Please see the details of the “Limited Warranty”.

  5. What should I do when my Fusionier watch needs a service or repair?
  6. Contact us via email to receive a Repair Form and instructions on how to send your watch to Fusionier service center for repair.

  7. I dropped my watch, but it is still working. Do I need to have it checked at a Fusionier service
  8. center?

    If the watch is still working correctly after one week, you don’t need to send it to our service center. If the watch is not accurately keeping time, please send it in for evaluation. Contact us to receive a Repair Form and instructions on how to send your watch to Fusionier service center for repair.

  9. Mist appear under the crystal of my Fusionier watch. Is this normal?
  10. When the temperature changes abruptly, it’s normal that slight condensation may form under the watch crystal. Generally, it disappears on its own without affecting the function of the watch.

  11. Can I swim or shower wearing my Fusionier watch?
  12. Your Fusionier watch is designated with water-resistant to 10 bar. You can wear it when swimming. Before any contact with water, ensure that the crown is well pushed in against the case of the watch, and do not manipulate the crown under water.

    After swimming or even sporting activities, please rinse your watch in clear water so as to neutralize the harmful effect of sweat, sea-water or chlorine.

    Please do not wear your Fusionier watch in shower as sudden temperature changes will affect performance of the water resistance gaskets.

  13. How can I check that my watch is still water-resistant?
  14. The water-resistance of your watch is ensured by a system of gaskets. These gaskets are constantly placed under pressure and subjected to natural wear and tear. In normal wearing conditions and to guarantee optimal security, you are recommended to have the water-resistance gaskets replaced once every two years. The Maintenance Service includes the replacement of gaskets and also of the battery. It the watch is worn when playing sports or when it is in frequent contact with water, you are recommended to have the gaskets checked once every year.

C.Counterfeit
  1. How can I be sure I am buying genuine Fusionier watches?
  2. Purchasing Fusionier watches exclusively from this website.www.fusionier.comis the only way to ensure that you are not purchasing a counterfeit watch.

Service

A.After Sales Service
  1. Maintenance Service
  2. Your Fusionier watch is an elegant timepiece that has been conceived and created by our watchmakers.

    It deserves particular daily care and attention, please see Tips on Caring For Your Fusionier Watches. In order to guarantee its performance, we recommend having a general maintenance service 3 years after your purchase.

    We offer Maintenance Service performed by our watchmaker; it includes the following operations:

    • The case is opened,
    • The battery is replaced,
    • The back gasket is changed,
    • The case is closed,
    • The case is checked for its airtightness and water-resistance,
    • The case and the bracelet are cleaned with a soft cloth
  3. Prices for Maintenance Service
  4. Maintenance Service fee --- From $ 100 USD excluding transportation and tax.

    If specified damaged parts (e.g., the sapphire crystal, crown, metal bracelet ,etc.) need to be replaced, we will quote you the cost of parts first. These will only be changed after you have given your authorization and paid the maintenance service fee and cost of parts.

    The intervention warranty for this service, which only covers the services carried out, is for 12 months, as per the terms of warranty.

    Contact Us via email to receive a Return and Repair Form and instruction on how to send your Fusionier watch to Fusionier Service Center for repair and pay the maintenance service fee.

B.Tips On Caring For Your Watches

Whether you wear it every day or only occasionally, your Fusionier watch requires care and attention.

  1. Battery
  2. The average lifespan of your battery is between two to three years. We strongly advise against leaving a worn-out battery in a watch, since it might damage the movement.

    Battery replacement must be entrusted to Fusionier Service Center , Contact us, which will ensure It respects for the case’s specific criteria and construction.

    If you really need to have the battery replacement carried out by your local professional service center, please make sure that the watch-maker just open the case for changing the

    Please refer to Limited Warranty for details.

  3. Your Fusionier watch on a day-to-day basis
  4. Keep your watch away from any object that gives off a magnetic field, such as TVs, loud speakers, even the magnet of a handbag, as this may have an effect on the precision of your watch.

    In order to preserve the shine of the polished surfaces and diamonds in your watch, avoid wearing a bracelet or bangle on the same wrist.

    Keep your watch at a distance from all sources of heat.

    Avoid extreme temperatures and sudden temperature changes. (e.g., activities such as saunas, etc.)

    Avoid contact with acidic substances, or alcohol-based products (e.g., perfumes or make-up products, etc.)

    To prevent premature wear and tear of the bracelet, do not wear your watch when sleeping For the automatic watch, it is preferable to wear it everyday to make sure the perpetual rotor inside the watch gently swings, transferring energy to the mainspring of the watch, providing a constant and stable power source that regulates the timepiece. Or you can manual-winding the watch once a day, always remember to take your watch off your wrist to wind it, make sure that its crown is pushed all the way in, and do not over-wind it. Carefully screw the crown back down against the case to ensure waterproofness.

  5. Cleaning
  6. Before cleaning your watch, make sure the crown is correctly pushed back. Wash your watch with mild soap and regularly rinsing it under fresh water, and then clean with a soft, dry cloth offered and included in envelop of your pack box.

    Use of chemical products for cleaning a watch is definitely not recommended, since it could damage the bracelet and the water resistance seals.

  7. Water-resistant
  8. Water-resistance of Fusionier watches are rated based on laboratory pressure tests comparable to a swimmer sitting still at that pressure level. Many water-based activities involving a lot of movement and other environmental changes may defeat the water protection features of a water resistant watch.

    Fusionier watches designated as 5 bar ( 50m / 164 ft ) water-resistance mustnotbe worn in the water.

    Fusionier watches designated as 10 bar ( 100m ) can be worn in water.

    The table below indicates the appropriate activities for the water-resistance of your Fusionier watch. These figures are meant a guide only, and don’t show maximum immersion depth.

    Never activate the time-setting crown while the watch is under water and make sure that the crown has been completely pushed back after every operation.

    Your watch is certified Water Resistant and is equipped with security gaskets that guarantee its water-resistance. The water-resistance gaskets of your certified Water Resistant watch undergoes natural deterioration due to aging.

    You are recommended to have a regular maintenance service for the Water-Resistance check performed by Fusionier Service Center once 36 months have passed since the purchase date or once every year if your watch is worn during sporting activities or frequently comes into contact with water.

  9. Condensation
  10. When temperature changes abruptly, slight condensation may form under the watch glass.Normally, it will disappear of its own accord without affecting the smooth running of the watch.

C.Fusionier Warranty
  1. Warranty – Fusionier watches
  2. All watches purchased from www.fusionier.com come with the Fusionier Guarantee. Each Fusionier watch is identified by an individual serial number recorded in our archives. Please note that watches purchased from unauthorized dealers or websites other than Fusionier.com are not entitled to receive our warranty.

  3. Limited Warranty
  4. Your Fusionier watch is warranted for a period of (2) years from the date of original purchase against any manufacturing defect under normal use, after such defects have been confirmed by our technical services. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.

    24 months after the purchase date, you will be charged for the labor involved in any repair or replacement parts, whether the parts are covered by the warranty or not.

    With the exception of current legal provisions, this Limited Warranty constitutes the exclusive manufacturer’s guarantee. This Limited Warranty, for labor expenses, and other express or implied warranties, including any implied operating warranty for the envisaged use or for a particular use, shall be limited to 24 months from the purchase date. Fusionier’s liability is limited exclusively to repair or replacement under the terms stipulated in this warranty. Fusionier shall not be held liable, in conformity with this Limited Warranty or by any other means, for any loss or damaged resulting from the use of or inability to use your watch, or any accidental or consequential damage related to your watch.

  5. Water-resistance
  6. Water-resistance of Fusionier watches are rated based on laboratory pressure tests comparable to a swimmer sitting still at that pressure level. Many water-based activities involving a lot of movement and other environmental changes may defeat the water protection features of a water resistant watch.

    Fusionier watches designated as 5 bar ( 50m / 164 ft ) water-resistance mustnotbe worn in the water.

    Fusionier watches designated as 10 bar ( 100m ) can be worn in water.

    The table below indicates the appropriate activities for the water-resistance of your Fusionier watch.

    These figures are meant a guide only, and don’t show maximum immersion depths.

    Never activate the time-setting crown while the watch is under water and make sure that the crown has been completely pushed back after every operation.

  7. The Guarantee covers
  8. During the 24-month period following the purchase, any piece that has a manufacturing defect, confirmed by our technical services, will be repaired or replaced free of charge. After that period, you will be charged for the labor involved in any repair or replacement.

  9. The Guarantee does not cover
  10. The Limited Warranty excludes in particular damage resulting from:

    • Alterations repair or work carried out by a watch repair service that is not authorized by Fusionier.
    • Tampering or improper or abusive use (such as knocking, hitting, crushing etc.).
    • The consequences of normal wear and tear on the watch.
    • Loss of water resistance 24 months after purchase date, if your watch is water resistant.
    • Problems with the metal strap 24 months after the purchase date.
    • Wearing away of the PVD coating 24 months after the purchase date
  11. 6.Fusionier Intervention Guarantee
  12. Any repair work carried out at our Service Center will be covered by 12 months Intervention Guarantee for the particular parts being replaced.

    This Guarantee does not cover damage resulting from improper or abusive use, knocking, the use of accessories not specifically recommended by us, unauthorized modifications or repairs or work carried out by other watch repair service that is not authorized by us.

D,Sizing Guide
  1. Watch Bracelet Guide – Wrist Sizer
  2. How to measure your writs size ?

    Please download and print the Wrist Sizer for clear instruction.

    Before printing the Wrist Sizer, please ensure the “ page scaling “ option is set to “ none “ in the print dialogue box. The Wrist Sizer must be printed on a full A4 size paper.

  3. The Range of Bracelet Length Selection
  4. Please first download and print the Wrist Sizer to measure your wrist size.

    • For those models with an Easy-To-Adjust mechanism, you can find a demonstration video of length adjustment in the contents of the USB warranty card. Just follow the procedure to adjust your bracelet length with the tool provided in the envelop of the pack box.
    • For those models with a Length-Adjustment-On-Buckle system, you can adjust your bracelet length with the tool provided in the envelop of the pack box.
E.Personalization – Engraving (This Service is Temporarily Unavailable)

    Engraving may be available on specific models. If you wish to have your applicable Fusionier watch engraved, please tick “ Engraving “ on the product detail page. After complete your purchase, please Contact Us via email to inform your preference of engrave pattern. We will send you artwork for your approval and then proceed with your engraving request.

    Personalized engraved service charge is US$30 / product.

    Please note that delivery may be delay 5- 7 business days if you have requested this service.

    Personalized Engraved Fusionier watches cannot be returned for exchange or refund!

F.Frequently Asked Questions

    FAQ, pls refer to relevant page

G.Contact US

Terms of Use

    FUSIONIER is registered by Modern Ideas Limited. This Website is owned and edited by Team De Speciale Ltd, a company having its registered office at RM 502, 5/F, Hing Yip Commercial Center, 272-284 Des Voeux Road, Central,Hong Kong. Email: info@teamdespeciale.com

    Whenever we refer to “ FUSIONIER ” or “we” or “us” in this Website, we are referring to FUSIONIER registered by Modern Ideas Limited

A.Conditions of Sale

    Customers purchasing products through the www.fusionier.com must read the Conditions of Sale .

B.WEBSITE TERMS OF USE

    Use of this Web Site is subject to the following Website Terms of Use ("Terms"). We may revise these Terms from time to time by updating this posting, with the revised Terms taking effect for all Users as of the date stated on the posting. Consequently, Users should consult the Terms regularly.

    Please read these Terms carefully before using the Web Site. Users expressly acknowledge that they are aware of these Terms and have had access to the same upon entering the Web Site. Consequently, by using the Web Site, Users signify their assent and agreement to these Terms. If User does not agree to these Terms, then User is not authorized to continue consultation and access of the Web Site.

C.Use of Materials on this Web Site

    FUSIONIER has created this Web Site to provide information about the products for Users’ personal use. Users may download one computer copy or print one copy of the material on this Web Site for their own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™ are preserved intact and are not modified, deleted or changed. Unless otherwise stated, Users should assume that everything they see or read on the Web Site (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) ("FUSIONIER Material") are protected by legislation such as copyright, designs and trademark legislation and under Hong Kong and International laws.

    Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any FUSIONIER Material in any way for any public or commercial purposes. Furthermore, FUSIONIER Material may not be displayed or communicated on any other web site, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, Users’ permission to use FUSIONIER Material will automatically terminate and any copies made of FUSIONIER Material must be immediately destroyed. Any un-authorized use of FUSIONIER Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

D.Users’Submissions

    Any comments, suggestions, testimonials, endorsements, ideas, or similar material disclosed, submitted or posted by you on this Website or in connection with it will be considered non-confidential, non-proprietary and not personal either to you or to anyone else. By disclosing , posting, or submitting any such material, you grant to FUSIONIER and its affiliates a worldwide, non-exclusive, royalty-free Perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, edit, publish, translate, rework, distribute, and display that material without compensation or acknowledgment of source.

E.Disclaimer

    We try to ensure that the information provided is accurate and complete. However, we do not warrant or represent that FUSIONIER Material is accurate, error-free or reliable or that use of FUSIONIER Material will not infringe rights of third parties. Use of the Web Site is at Users’ risk.

    We do not warrant that the functional and/or technical aspects of the Web Site or the FUSIONIER will be error free or that this Web Site, FUSIONIER Material or the server that makes it available are free of viruses or other harmful components. If use of this Web Site or FUSIONIER Material results in the need for servicing or replacing property, material, equipment or data, We are not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to Users "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. We and our suppliers make no warranties about the FUSIONIER Material, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. Please note that some jurisdictions may not allow the exclusion of implied warranties, consequently some of the above exclusions may not apply.

F.Trademark Notice

    In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on this Web Site are registered. Nothing contained on the Web Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this Web Site without our prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.

G.Links & Linking

    Links to other web sites operated by third parties not affiliated to us may be indicated on the Web Site. The inclusion of any link to such third party sites does not imply endorsement by us of those sites. We have not reviewed all of the sites linked to its Web Site and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Linking to any other off-site pages or third sites is at Users’ own risk.

    We do not authorize linking to its Web Site from a third party web site without its express prior written authorization.

H.Termination

    Users agree that we may terminate Users’ access to and use of the Web Site if we reasonably believe that Users have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of FUSIONIER registered by Modern Ideas Limited, its affiliated companies or any third party, or for any reason with or without notice to User. Users agree that we may modify or discontinue this Web Site, with or without notice to them. Users agree that we will not be liable to them or any third party as a result of such modification or discontinuation. The provisions entitled "Disclaimer," "Limitation of Liability," and "General Provisions" will survive termination of these Terms.

I.Limitation of Liability

    Under no circumstances whatsoever shall we be liable for any loss arising out of or in connection with the use of information available from this Web Site whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.

J.General Provisions

    Unless otherwise specified, the information and materials in the site are presented solely for the purpose of promoting FUSIONIER ’s products and services and allowing Team De SpecialeLtd to present products for sale via this Website. We make no representation that FUSIONIER Material is appropriate or available for use in every country of the world. Users use this Web Site at their own risk and are responsible for compliance with applicable local laws, keeping in mind that access to FUSIONIER Material may not be legal by certain persons or in certain countries. This Web Site may describe products that are not available worldwide. Any cause of action a User may have with respect to this Web Site must be commenced within two years after the claim or cause of action arises.

K.Applicable law and Jurisdiction

    The Conditions of Sale shall be governed by and construed in accordance with the laws of the Hong Kong, without reference to conflict of Laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in Hong Kong.

    The waiver by FUSIONIER of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.

Privacy Policy

    FUSIONIER is registered by Modern Ideas Limited. This website is owned and edited by Team De Speciale Limited , a company having its registered office at RM 502, 5/F, Hing Yip Commercial Center, 272-284 Des Voeux Road, Central, Hong Kong , takes the privacy of its customers seriously and has established its Privacy Notice in respect of the confidence its clientele places in it. Whenever we refer to “ FUSIONIER” or “we”, or “us”, or “our” in this Website, we are referring to FUSIONIER registered by Modern Ideas Limited.

    This Privacy Policy describes the personal information we collect from our customers through the Website www.fusionier.com.

A.Personal Information Collection

    In order to place an order through the website, you will be required to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, including but not limited to your real name, date of birth, phone number and e-mail address, as well as other personal information as applicable, such as shipping address, billing address and payment details (collectively "Personal Information").

    We take the protection of your Personal Information very seriously and therefore additional information may be collected by us for security and anti-fraud purposes (see further information below).

    Any Personal Information you make available to us is done so voluntarily, with your knowledge and consent when ordering FUSIONIERproducts or registering for services from us. We will request from you information that is mandatory (required by us to fulfill your order and meet our legal obligations) and non-mandatory (which you can give to us if you chose); if you choose not to provide the mandatory information requested then we may not be able to respond to your request or activate your option choices.

B.Cookies and related tracking technologies

    We use technology such as "cookies" on our website to store your user ID and password, track selections and purchases, and enhance your shopping experience. Cookies are pieces of electronic information stored on your computer. You may disable cookies through the settings in your web browser, but if you do so, some parts of our website may not function properly. We may automatically track and collect information about your IP address, domain service, the type of computer and web browser you are using and the pages you visit (including by using web beacon and other equivalent technology). We collect this information so that we can administer and improve our system. We may share this aggregate information with advertisers, sponsors or other businesses.

C.Use of Personal Information

    We will use your Personal Information:

    • to process your order and complete the transaction;
    • to send you information on our product promotions and events which may be of interest to you;
    • for marketing research purposes relating to satisfaction surveys;
    • to prevent fraud and other prohibited or illegal activities;
    • to enforce our Conditions of Sale or Privacy Policy with you;
    • to protect the security or integrity of our website including your Personal Information, our business, or our products or services;
    • to provide you with other services you may have requested (e.g. Repair Order Tracking).
D.Access to Personal Information

    Except where stated otherwise, we will not share your Personal Information with any unaffiliated third party without your prior consent or unless required to do by law or legal process.

    Personal Information collected will be stored and processed in the Hong Kong where our affiliates, parent, subsidiaries or agents maintain facilities.

Joint use of Personal Information

    The following information will be used jointly by us, Paypal (providers of the on-line payment portal), to process payment of your order and to handle credit checks with your credit card company and fraud prevention:

  1. Your name and contact details including shipping and billing addresses
  2. Your credit card information;
  3. The identification of the FUSIONIER product you have ordered;
  4. The price paid for the FUSIONIER product you have ordered;
  5. Information relating to your device (e.g. IP address, type of operating system)

    Your credit card company is responsible for their use of your Personal Information and should be contacted directly with regard to any matter regarding their use of your Personal Information.

F.Security

    We are committed to protecting the security of your Personal Information. We will employ all reasonable technical and commercial measures to ensure that your Personal Information is held and used securely.

Note to minors and children

    No part of this site is directed to children under age 13 and we will not knowingly collect personal information from any child under age 13. To register through our Website, you must have reached the age of majority (which in most states is 18 years old) and have legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must advise your parent or legal guardian to review this Privacy Notice and our Conditions of Sale before you register or place an order. Should we discover or be informed that a child has registered his/her or another child's Personal Information, we will delete such information from our records.

G.Note to parents and legal guardians

    We will not intentionally collect Personal Information from persons lacking legal capacity to act. If you, as a parent or legal guardian are concerned that the person you are responsible for has registered for one of our services, wish to cancel his registration and have all details deleted, please contact us by email: info@fusionier.com

I.Your Rights

    If you request disclosure, correction, deletion or that we stop using your Personal Information, we will deal with such requests in accordance with applicable laws and regulations. The deletion of your Personal Information or a request for us to stop using it will result in the cancellation of your registration.

    For any request concerning Personal Information and/or cancellation of registration to any services provided through Email: info@fusionier.com

J.Changes to this Privacy Policy

    We may change this Privacy Policy if required and the updated version will appear in this section.

CONDITION OF SALES

A.GENERAL

    The following terms and conditions and any other related rules that are adopted by Team De Speciale Ltd and made available as provided herein (collectively the “Conditions of Sale”) shall apply to all sales of FUSIONIER products that you (the “Customer” or “you”) may order from FUSIONIER’s Website, identified by the domain name “ www.fusionier.com ” (the “Website”), owned by Team De Speciale Ltd., a company having its registered office at RM 502, 5/F, Hing Yip Commercial Center, 272-284 Des Voeux Road, Central, Hong Kong. Email address: info@teamdespeciale.com ( “ FUSIONIER “ or referred to herein as “us”, “our” or “we”).

    The Conditions of Sale applicable to any order placed through the Website are in force at the time an order is placed. When you check the “I Accept” box at the order confirmation section of the Website before placing your order with us, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any FUSIONIER products from the Website.

    We may modify the Conditions of Sale from time to time, at its sole discretion. If you are placing an order, then by checking the “I Accept” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. Persons wishing to use the Website will be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated to these Conditions of Sale by reference.

B.PURCHASING ELIGIBILITY

    Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) are citizens of or residents living in the continental United States of America, Alaska, Hawaii or the District of Columbia may order products through the Website. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in contravention to this provision shall be null and void.

    By placing an order through the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute FUSIONIER products or purchase FUSIONIER products for commercial purposes or any other commercial benefit. If we believe, in its sole discretion, that an order would violate the terms of the preceding sentence or that Customer is engaging in fraudulent or grey market activities, then we may refuse such order.

C.PRODUCT AVAILABILITY; QUANTITY

    All orders placed through the Website are subject to availability and acceptance by us.

    We reserve the right to change the assortment of items proposed on the Website may limit from time to time the quantity of FUSIONIER products that may be ordered by a Customer in a single buying session.

    The product pages of the Website can provide you with information regarding products that are currently available for sale. We reserve the right to change from time to time the assortment of items offered on its product pages.

D.ACCOUNT REGISTRATION; PERSONAL INFORMATION

    In order to place an order through the Website, please register and create an online account on the Website. In order to register an online account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.

    Upon completion of your account registration on the Website, you will receive a notification of successful registration by email. Please click the Activate Link on the email to activate your account. Please ensure your password and account login are kept secret, safe and secure at all times. We will not be held responsible or liable for any misuse of your account resulting from a third party’s access to and use of your password and account login.

    We may change the information required to place an order or the registration requirements from time to time. Any changes will be posted on the Website. Please refer to our Privacy Policy and clause 7 of this Conditions of Sale for more details about how we may use your personal information.

    Should any of the information you provide to the Website change, please login to your account and update such information directly on the Website, or notify us at the following e-mail address:&nbsp contact us. Moreover, in the event that we reasonably suspect that a third party has breached a customer's registration, password and/or account login, we will immediately cancel and terminate such account, and notify you by email.

E.ORDERS

    You should carefully check all details before placing your order through the Website.

    Your orders will be processed as follows: Once you have chosen a product, click on the “Add To Cart” button to place this product in your shopping cart. You may then decide to continue shopping for other products and add them to your shopping cart (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on "Delete" next to the chosen product in the Shopping Cart. When you have completely reviewed your order, check the box next to “I accept” to indicate your agreement to be bound by these Conditions of Sale, and then click on the "Confirm and place order" button on the Website to place your order.

    Notwithstanding anything to the contrary provided for herein, we reserves the right to refuse, cancel and terminate orders at any moment in time.

F.PRICES, TAX AND SHIPPING COSTS

    All prices shown on the product pages of the Website are in U.S. Dollars. We reserve the right to modify prices at any time without prior notice.

    Shipping costs and applicable Import duties & taxes for delivery to addresses within the fifty U.S. states, and the District of Columbia are included on the watch prices shown on the Product page and also on your shopping cart page before you are asked to confirm and place your order.

G.PAYMENT

    Paypal is our only provider of the on-line payment portal. Your credit cards such as Visa, MasterCard and American Express are accepted. Cards issued by banks domiciled outside the United States of America will not be accepted.

    When ordering, you will need to enter your payment details on the appropriate form. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Paypal ( our payment gateway), you will need to contact your card issuer directly to solve this problem, and we will not be liable for any delay or non-delivery.

    In order to process your order, we may perform a pre-authorization of your credit card. The amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to us, at which time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase FUSIONIER products on the Website, you expressly authorize us to perform such credit card pre-authorization and, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

    We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Website; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

H.CONFIRMATION OF ORDER

    Once you have placed your order through the Website, we conduct its usual security and anti-fraud checks and then process your order. You will receive an Order Confirmation by email acknowledging the details of your order. This Order Confirmation will contain an Order Reference Number. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. The Order Confirmation constitutes the acceptance of your order and indicates the existence of a binding sales contract.

    Please note that delivery may be delayed 5-7 business days if you have requested this service.

I.THE RANGE OF BRACELET LENGTH SELECTION

    (THIS SERVICE IS UNAVAILABLE)

J.ENGRAVE SERVICES

    (THIS SERVICE IS UNAVAILABLE)

K.SHIPPING POLICY

    We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that we do not ship to PO boxes, APO/FPO addresses or hotels.

    For safety and efficient reason, we only ship FUSIONIER products to customers by FedEx International Priority Service. Delivery costs are assessed and added to the price of the FUSIONIER products themselves.

    We will use reasonable efforts to ensure the following estimated delivery lead time from the date of your order:

    Service Provider : FedEx

    Type of delivery : International Priority

    Estimated delivery time : About 5 business days * ( under normal US custom clearance process and subject to stock availability )

    Charge to recipient : Free ( Charge has already been included in the watch price )

    *Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Please note that in exceptional case, delivery may be delayed if you have requested engraving. In such case, we will contact you by email on the estimated delivery time.

    Each delivery package will contain, in addition to your purchased FUSIONIER product: (i) all related accessories, if any, (ii) an USB Warranty Card (iii) a soft microfibres wiper for cleaning your FUSIONIER watch.

    We will not include any invoice in the shipment. If you choose to receive an invoice, please tick the box at your Order Overview. We will send such invoice to you by email.

    We will only ship your purchased watch to your primary shipping address as per your account info therefore please check and make sure the shipping address you have entered is correct. We insure each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each FUSIONIER product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by us and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

L.RETURN POLICY

    In order to ensure your total satisfaction, a Customer or a recipient of a gift of FUSIONIER products (a “Gift Recipient”) may return FUSIONIER products in accordance with the return and exchange policy set forth below. Returns of FUSIONIER products that are not in compliance with the conditions and timeframes set forth below may be rejected by us and will be sent back to the Customer or Gift Recipient, as the case may be.

  1. Return Period
  2. We allows the Customer or Gift Recipient to return FUSIONIER products purchased on the Website within Five (5) days following receipt, but subject to the further terms and conditions set forth below.

  3. Return Process
    • Before returning FUSIONIER product, please contact us by email service@fusionier.com to obtain a Return Form that will be sent to you by email. This form includes all necessary instruction including the address where you will need to ship the watch back.
    • Fill out the required information, list the applicable Return Authorization Number (RAN) on the Return Form and sign it,
    • Include the completed return form with the FUSIONIER product, all its accessories, the USB Warranty card , the Official Grunberger Diamond Profile, the adjustment tool, the microfibres wiper, in its original box and delivery package,
    • Seal the delivery package and affix the pre-paid delivery label to it,
    • Bring the package to any Fedex location or call Fedex to arrange pick-up.

    Should the Customer or Gift Recipient decide to return a purchased item within the 5-day period, a proof of return shipment must be kept, and we accept no liability in the event that such proof cannot be produced. Upon receiving a return, we will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange. Please note that any associated shipping costs and import duties & tax will not be subject to refund.

  4. Conditions to Return a Product
  5. FUSIONIER products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We will not accept any return if the product shows signs of wear, or has been used, resized or altered from its original condition in any way.

    Engraved or resized FUSIONIER products cannot be returned to us for exchange or refund.

    All returns will be subject to our strict Quality Control (QC) to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable at their own expenses. If the returned product satisfies Quality Control (QC), we will proceed with the applicable refund or exchange. Please note that any associated shipping costs and import duties & tax will not be subject to refund.

  6. Refunds and Merchandise Credit
  7. Should a product be returned to the us, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.

    Except for delivery of a defective product, initial shipping charges and import duties & tax will not be refunded to the Customer. In the case of a return, then if a Customer’s return complies with the return policy, we will use reasonable efforts to credit the refund to the Customer’s credit card no later than twenty one (21) days after receipt of the returned item.

  8. Exchanges
  9. Customers and Gift Recipients may be permitted to exchange a product purchased on the Website for another FUSIONIER product if the product to be exchanged satisfies the conditions of the return policy. However exchange can only be arranged one time ( once every purchase ).

    We will send an invoice to the Customer which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by Customer or the amount that the Customer is entitled to receive, as indicated below.

    Should a product be returned for exchange by a Customer or Gift Recipient, the Customer will be entitled to receive a refund of the price difference if the product to be exchanged is more expensive than the desired FUSIONIER product. A Gift Recipient that wishes to exchange a FUSIONIER product can do so and should follow the procedures set forth in the above mentioned return process.

    If the returned product is less expensive than the exchanged item, the Customer or Gift Recipient will be charged the difference in price.

  10. Defective products
  11. We are extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

    If nevertheless you receive a product which seems to be damaged, you may return it to FUSIONIER Service Center in accordance with the return policy. Upon receipt, we may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

    If your product is declared as defective by us, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

    • We may send you the same product in the exact same size, subject to availability,
    • We may propose an exchange for another NUSIONIER products of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference.
M.REPAIRS

    For any repair inquiries, please contact our Customer Service by emailservice@fusionier.com

N.GIFTS

    If you purchase a FUSIONIER product as a gift for a Gift Recipient, you will have the option to choose whether you wish to receive an invoice. If you choose to receive an invoice, we will send such invoice to you by email. We will never send the invoice and payment details to the Gift Recipient.

O.ACCURACY OF PRICING, PRODUCT DESCRIPTIONS

    WHILE WE ENDEAVOUR TO VERIFY THE ACCURACY OF ANY INFORMATION IT PLACES ON THE WEBSITE, IT MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE ACCURACY, RELIABILTY AND COMPLETENESS OF SUCH INFORMATION. WE DO NOT CONFIRM THE PRICE OF A FUSIONIER PRODUCT UNTIL A CONFIRMATION OF ORDER HAS BEEN ISSUED BY US, INDICATING THE EXISTENCE OF A BINDING SALES CONTRACT.

    WHILE EVERY EFFORT WILL BE MADE TO ENSURE THAT THE DESCRIPTIONS, PHOTOGRAPHS OR GRAPHICAL REPRESENTATIONS OF THE FUSIONIER PRODUCTS DISPLAYED ON THE WEBSITE ARE AS ACCURATE AS POSSIBLE, WE DO NOT WARRANT THAT SUCH MATERIALS OR OTHER CONTENT IS ERROR-FREE, WHETHER AS A RESULT OF INACCURACY, OMISSION, OBSOLESCENCE OR OTHERWISE. ACCORDINGLY, THE CUSTOMER’S SOLE REMEDY IN THE EVENT OF ANY SUCH ERROR IS TO RETURN THE PRODUCT AS SET FORTH IN OUR RETURN POLICY.

P.ENTIRE AGREEMENT

    The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and us regarding your purchase of FUSIONIER products through the Website, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and us in relation to such matters. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale.

Q.NO WAIVER

    No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

R.GOVERNING LAW; ARBITRATION OF CLAIMS

    The Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any FUSIONIER product purchased through the Website will be resolved by binding arbitration, rather than in court, except that a Customer may assert claims in small claims court if your claims qualify. The arbitration will be conducted in Hong Kong.

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